Here is a causal loop diagram showing a model relating customer satisfaction to developer stress. It is taken (and slightly modified) from “How Software is Built” [Weinberg, 2014].
Use the up and down arrows in the nodes in the model to:
- Decrease customer satisfaction a bit;
- Make the developer stress level a lot lower;
- Increase quality reality.
What happens when we make the schedule match reality a bit more? Why not add a little pressure on the developers?
What can you do as a manager to make this a more healthy system? Any structural changes? Could adapting to Scrum help?